Academic libraries constantly adapt to meet and support their students’ needs while navigating budgetary constraints and larger institutional goals. At College of Charleston’s Addlestone Library, these challenges were met, in part, by making changes to its access and instruction service and staffing models. More specifically, this presentation will cover why the decision was made to move to a single service point, how it was implemented, how it evolved, and the challenges brought by those changes. This presentation will also detail how the staffing model was changed at the service desk to give librarians more time to focus on providing credit-bearing instruction demands, which were brought on by a new budget model adopted at the College of Charleston.
