2025 PASCAL Member Conference

Soft skills are non-technical abilities that influence how we interact with others, such as communication, empathy, and teamwork. In library roles, these skills are crucial for providing excellent service, collaborating with colleagues, and managing conflicts. This presentation will cover the importance of soft skills in library work and how to effectively highlight them on resumes to attract potential employers. It will also discuss the inclusion of soft skills in job descriptions to ensure the recruitment of well-rounded candidates. Additionally, participants will learn how to assess soft skills during interviews using behavioral questions and during performance evaluations through goal-setting and feedback. Finally, the presentation will offer practical strategies for continuous improvement of soft skills, such as active listening, conflict resolution, and seeking feedback. By enhancing these skills, library staff can create a more efficient, harmonious, and customer-focused environment.

Moderator: Pamela King, The Citadel​​​​